Questions owners ask before signing up.
If yours isn't here, the contact form goes straight to us.
The Requirement
Do I really need a local contact?
It depends on where your property is. Short-term rental rules vary widely from city to city, and many jurisdictions require you to designate a local contact, someone who can respond to issues at the property, often within a set distance and available 24/7. If you own from out of state, you typically can't meet that requirement yourself. Where a local contact is required, falling short can carry real consequences, ranging from fines to suspension or revocation of your permit. We help you confirm what your specific market requires and make sure that box is checked.
How do you satisfy the requirement in my city?
We're named as your agent of record, the designated local contact on your permit, and we maintain a local presence in each market we serve, including vetted contractors who can be at the property when someone needs to be. Requirements differ by market, so we confirm what yours asks for before you sign up.
The 24/7 line
Is the person answering the phone local?
No, your property's line is answered around the clock by a trained US-based team working from the instructions you set. What's local is your agent-of-record status on the permit and the vetted contractors we can dispatch if someone needs to be at the property. That combination is what meets the requirement; a local person sitting by a phone isn't what the rule asks for.
What does the 24/7 line actually cover?
Every call to your property's dedicated number, any hour. Each one is triaged and handled to your written directives: lockouts, noise complaints, a neighbor, the city checking your contact details. Most are resolved on the call at no extra cost.
What if I want to be called about certain things?
That's part of your instructions. You set what gets handled without you, what gets escalated, and any spending limits. We follow what you wrote.
On-site & scope
Do you actually come to my property?
Only when a situation genuinely needs someone there, and it routes two ways. If it's a specific fix, plumbing, a lock, a cleaning issue, we call the vendor you pre-arranged, and they bill you as they always would. If it needs a physical presence as your responsible party, like meeting an inspector or checking the property, we send our vetted local pro at $150/hr weekday (1-hr minimum) or $250/hr nights and weekends. You're notified before anything is billed.
Is HostDelegate a property manager?
No. We're an agent-of-record compliance service. We don't manage bookings, message your guests, set your pricing, clean, or run day-to-day operations. You self-manage; we're the local contact your permit requires and the line that answers 24/7.
Can I keep using my own cleaners and contractors?
Yes, and we'd encourage it. You tell us who to call for what, and we call them. Our own contractors are only for situations that need a physical presence rather than a specific trade.
What if I have multiple properties?
Each property is $120/month (or $1,200/year). If you're bringing several, reach out and we'll set them up together.